Technology Resources

Technical Support Services

1. Configure and Support the VPN Client
2. Configure and Support UMDNJ Wireless Client
3. Install, Configure and Support Symantec client (Free)
4. Install and Support MS Office (Free)
5. RWJMS 3rd and 4th Year Student Pagers
6. Student Lounge Computers (Piscataway and Camden campuses)
7. Audience Response Systems

Technical Support Location and Hours

Field Service Engineer (Technical Support) will be available in the ARC or computer lounge area every day for the following hours:

8:00AM - 10:00AM | 12:00AM - 1:00PM

In addition to the aforementioned hours, you can schedule an appointment with one of our support personnel by e-mailing us at RWJPISCHELP@umdnj.edu

Technical Support is located in NB 24 | Location Map of the Kessler Teaching Wing.

Web and Collaborative Services

The Web and Collaborative Services Team provides assistance with web site development, content management, access to iTunes U, Podcast Producer, and other collaborative services.  Request Assistance.

CATS

This system is intended to capture all student encounters while on rotation during their required 3rd and 4th year rotations of medical school. This system will also be utilized for clerkship directors and coordinators, site directors and the office of education to monitor student progress, complete student evaluations and provide mid clerkship feedback. Click here to access CATS.

For support in using this application:

Archana Pradhan, MD MPH
Assistant Dean for Education
Assistant Professor
Clerkship Director
Department of Obstetrics, Gynecology, and Reproductive Sciences
125 Paterson St., Suite 2155
UMDNJ-Robert Wood Johnson Medical School
732-235-7755 or 8937 (p) | 732-235-7349 (f)

Independent Project

The Independent Projects will be monitored by the Office of Education in Piscataway/New Brunswick and by the Office of Academic and Student Affairs in Camden. Education Deans will assist students in identifying mentors and faculty with the expectations and analysis of the final products. Students are encouraged to discuss their projects in advance of initiation if they have any questions or concerns. Click here to access Independent Project.

iTunes U, QuickTime and Audio Lectures

To listen to the audio lectures on a PC or MAC, you need to have iTunes installed, in order to gain access to the RWJMS iTunes U.  Once downloaded, should you wish to listen to the audio lectures in double speed you will need QuickTime Player installed.  

Click here to access iTunes U audio lectures (Required Core/portal password).

To learn how to play audio lectures in double speed see:
http://deimos.apple.com/WebObjects/Core.woa/Browse/
rwjms.umdnj.edu.3106059148.03106059150.3100404730?i=1861392370. 

Mobility

The integration of mobile technologies began this fall.  A website was develop to keep you inform of new updates and documentation.  Click here to access the mobility website.

Technology Requirements

Technical Support Minimum Requirements for 2012-2013 Academic Year

Dell Windows Laptop (RWJMS OIT Recommended)

• Dell E6420 (RWJMS OIT Recommended)
  Intel Core i5-2520M (2.50GHz, 3M cache)
• Operating System
  Genuine Windows 7 Professional, SP1
• Memory
  4.0GB, DDR3-1333MHz SDRAM, 2 DIMMS
• Primary Storage
  250GB 5400rpm Hard Drive
• Primary Optical Drive
  8X DVD+-/RW w/Roxio and Cyberlink Power DVD
• Hardware Support Services
  4-Year Basic Hardware Service with 4 Year NBD Onsite Service

Apple Macintosh Laptop (RWJMS OIT Recommended)

• MacBook Pro 13-inch
  2.3GHz Dual-core Intel Core i5
• Memory
  4.0GB 1333MHz DDR3 SDRAM, 2x2GB
• Primary Storage
  320GB Serial ATA Drive @ 5400 rpm
• Primary Optical Drive
  SuperDrive 8x(DVD+-R DL/DVD+-RW/CD-RW)
• Hardware Support Services
  13-inch MacBook Pro – AppleCare Protection Plan – Auto - enroll

Mobile Devices

• iPod Touch 32GB (RWJMS OIT Recommended)
• iPhone 4/4S 16GB or 32GB (RWJMS OIT Recommended)
• iPad 3 32GB or 64GB (RWJMS OIT Recommended)

Printer

• Basic black and white or color printer

Additional Services and Support

You can receive additional support by contacting the following managers responsible for the areas listed below.

Service and Support Area:  iTunes U, audio lectures, podcasting, web sites
Manager of Web Collaborative Services: Lucy Mashas
Contact Info: mashaslu@umdnj.edu

Service and Support Area:  Computers, wireless, iPhones/iPod Touch, software, etc.
Manager of Computer Operations: Keith Wheeler
Contact Info: wheeleke@umdnj.edu

Service and Support Area:  Academic Resource Center, Check-in/out, late returns, access to resource, work study
Manager of Project Management Office: Rhonda McCathern
Contact Info: mccathrm@umdnj.edu

Service and Support Area:  Teaching labs, stock room, other resources
Manager of Teaching Labs: Scott Kinzy
Contact Info: kinzysa@umdnj.edu